SMS4Life_SVS_Zambia
Description of Product:
SMSForLife Zambia is an application designed to make smartphone and application bundle available to providing facilities to capture stock daily. The information synchronizes in real time to a cloud-hosted server that automates alerts and reports to the benefit of various levels of stock chain management.
The application is working the same as NDoH SVS, but they do not have a barcode option. This application has an added module: Disease Surveillance. That enables users to log instances of diseases on the mobile application.
Project Information
| General Information | Detail | Description |
|---|---|---|
| Solution | Stock Visibility Solution | |
| Deployment County | Zambia | |
| Provinces | Districts | Devices Used |
| Samsung Tab A 7" (SM-T285) | ||
Official Training Manuals | ||
Techinical Information
Technical Information | Detail |
|---|---|
| Helium/Journey | Journey Application |
| URL | |
| App details | APN |
| Barcodes | https://docs.google.com/spreadsheets/d/1aUwnybO4ctZbF3aCs9XRAMDtbV_bxjLbZfw0WhSqPBM/edit#gid=2097552551 |
| Barcode APK Link | https://za-zerorated-journey.mezzanineware.com/static/SMSForLife_Zambia-4.34.0.apk |
| SSO APK Link |
Support Lines and Procedures
Support Channels | Description/Procedures |
|---|---|
| More details on items handled by each support level | Support Procedures and Levels |
| 1st Line Support | The client handles all first line support queries and escalate those they could not resolve. |
| Items handled | Mobile Application and Web Portal Issues |
| 2nd Line Support | Our Channel Partners Vodacom Procedures: Channel Partner Support Items.pptx |
| Items handled | Faulty Device and sim card related issues |
| 3rd Line support | Mezzanine Support Desk See all support Procedures: Support Procedures and Levels |
| Items handled | All unsolved issues from 1st and 2nd Line |
Support Contact Information
Support Line | District/Organisation | Role | Details |
|---|---|---|---|
| 1st Line Support: | Northern Province, Muchinga Province and Luapula Province | Key Contacts | |
| 2nd Line Support: | AfriConnect | Account Manager AfriConnect Support Desk | |
| 3rd Line Support: | Mezzanine Support | Client Service | Mezzanine Support Desk Tel: (+27) 21 880 2222 Email: support@mezzanineware.com |
| Emergency Contact Details | Steering Committee | /wiki/spaces/SUP/pages/6654229 |