ASI
Channel partners | Products Linked to this Second Line Channel |
|---|---|
| ASI |
|
| Role | Contact Person | Contact Details |
|---|---|---|
| Lead Contact | Leslie Emegbuonye | |
| First Line Support | Precious Sunny | |
| First Line Support | Moses Avu |
Items Mezzanine requires ASI to Assist with
Mobile Application Related Issues | Web Portal Related Issues |
|---|---|
| Faulty Mobile device troubleshoot | Faulty Laptop/tablet troubleshoot |
| Check if Mobile data is active and working | Ensure devices are able to connect to Internet |
| Simswaps & Rica process | Troubleshoot Web-portal setup |
| Device and Sim Blacklisting/ Unblocking | Internet Bundles Check |
| WASP services Checks and removal | APN Checks and blocking |
| Signal strength Investigations if User struggle getting signals on regular basis | Signal Strength Investigations if Internet Provider signals are faulty |
| Device Reboot in Order to reset faulty or freezing application | Escalation to Third line Support |